{"id":1803,"date":"2022-12-25T07:25:47","date_gmt":"2022-12-25T07:25:47","guid":{"rendered":"https:\/\/booksterkids.com\/?page_id=1803"},"modified":"2023-03-04T09:51:46","modified_gmt":"2023-03-04T09:51:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/booksterkids.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1803\" class=\"elementor elementor-1803\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09f88e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09f88e3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-553f0fb\" data-id=\"553f0fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e5844c elementor-widget elementor-widget-heading\" data-id=\"3e5844c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd080af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd080af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f36ccd\" data-id=\"2f36ccd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac70585 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"ac70585\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-ac70585\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"ac70585\" data-accordion-type=\"toggle\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"what-is-bookster-kids-all-about\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1801\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is Bookster Kids all about?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1801\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-is-bookster-kids-all-about\">Bookster Kids is a personalised story book platform where we create fun and educational books for children.\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-are-the-books-personalised\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1802\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How are the books personalised?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1802\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"how-are-the-books-personalised\">We offer name and gender personalisation in all of our books!\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-do-you-mean-by-photo-addition-in-the-dedication-page\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1803\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What do you mean by photo addition in the dedication page?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1803\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"what-do-you-mean-by-photo-addition-in-the-dedication-page\">In all of our books you can add a photo along with a message for your little reader before the story starts to make the gift even more special!<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-photo-personalisation\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1804\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is photo personalisation?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1804\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"what-is-photo-personalisation\"><p>Photo personalisation is an add on feature available in some of our books. You can add the face of the child as part of the book!\n<\/p>\n<p>This feature is available in the following books-\n<\/p>\n<ul>\n<li>Alphabet Jungle Safari\n<li>Saves the Vegetables\n<li>Underwater Adventure<\/li>\n<\/ul>\n<p>Points to be kept in mind for photo personalisation.\n<\/p>\n<ol type=\"a\">\n<li>Please email the photos to us on booksterkids@gmail.com within 24 hours of placing the order.<\/li>\n<li>Please note that the quality of print would depend on the quality of photos provided, we take no responsibility for a blur result.<\/li>\n<li>Kindly ensure that in the photo, the child is front facing and the face is clearly visible.<\/li>\n<li> If more than one child\u2019s book has to be made, kindly name each photo in the email with the name of the child to ensure correct placement in the book.<\/li>\n<li>Please note that once you place the order with photo personalisation, we will not be able to provide a refund if you want to modify it to an only name and gender personalised book.<\/li>\n<\/ol><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"hows-the-paper-quality-of-the-books\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1805\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How\u2019s the paper quality of the books?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1805\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"hows-the-paper-quality-of-the-books\"><p>We use luxury non tearable paper along with a strong cardboard cover for all our books. Additionally, the pages have a coating layer, which makes them resistant, and also guarantees a smooth and uniform finish.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"by-when-will-i-get-the-books-once-i-place-an-order\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1806\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">By when will I get the books once I place an order?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1806\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"by-when-will-i-get-the-books-once-i-place-an-order\"><p>We get to work as soon as we receive your order! We hope to dispatch the books as soon as we can so they reach you within 10 to 15 days of placing the order! Once dispatched you will receive a tracking address from our side to check the status of your order.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"-how-about-shipping\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-1807\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">  How about shipping?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1807\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"-how-about-shipping\"><p>Shipping for an order value above Rs 1500 to the same address is free within India! If the order value is under \u20b9 1500, a flat shipping charge of Rs 75\u00a0 is applicable PAN India.<\/p><p>If you want to opt for express delivery, you can get in touch with us on booksterkids@gmail.com or on WhatsApp on 7021547945 and we can guide you on the best possible options.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-about-discounts\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1808\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What about discounts?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1808\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"what-about-discounts\">You may find discount coupons sent to you over email or on our social media or website. Feel free to use them and make the most of our ongoing promotions! Discount codes should be applied before the order is placed and cannot be used once the order has been placed.<\/p>\nWe can neither issue any kind of refund if the discount codes are not applied prior to placing the order, nor can we apply the discount code later on.\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"do-you-offer-cash-on-delivery\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-1809\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do you offer Cash on Delivery?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1809\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"do-you-offer-cash-on-delivery\">Given the personalised nature of the books, we can only start creating the books once payment is received hence cash on delivery is not an option but we have many payment options to choose from!\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"-is-it-possible-to-return-or-exchange-the-book\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-18010\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">  Is it possible to return or exchange the book?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-18010\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"-is-it-possible-to-return-or-exchange-the-book\"><p>In such a scenario we would want to know what went wrong and sort it out for you. If there is an error on our part, we will offer you a replacement at no extra cost!<\/p><p>If your Product is defective or damaged (in which case Bookster Kids shall require photographic evidence from you within 2 days of receipt) please reach out to us on booksterkids@gmail.com<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-your-cancellation-policy\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"11\" aria-controls=\"elementor-tab-content-18011\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is your cancellation policy?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-18011\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" aria-labelledby=\"what-is-your-cancellation-policy\"><p>Once the order is processed, we cannot accept cancellations as the books are extremely personalised and made on order.<\/p><p>You have the right to cancel your order and receive a full refund under the following circumstances: we fail to deliver your order within 45 days after the date you placed the order.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-your-refund-policy\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"12\" aria-controls=\"elementor-tab-content-18012\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is your refund policy?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-18012\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" aria-labelledby=\"what-is-your-refund-policy\"><p>Refunds can be provided in extraordinary circumstances, please get in touch with our team to discuss the same! The decision made by Dreamster Ventures LLP will be final under such circumstances.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs What is Bookster Kids all about? Bookster Kids is a personalised story book platform where we create fun and educational books for children. How are the books personalised? We offer name and gender personalisation in all of our books! What do you mean by photo addition in the dedication page? In all of our &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/booksterkids.com\/faqs\/\"> <span class=\"screen-reader-text\">FAQs<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1803","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/pages\/1803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/comments?post=1803"}],"version-history":[{"count":31,"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/pages\/1803\/revisions"}],"predecessor-version":[{"id":2523,"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/pages\/1803\/revisions\/2523"}],"wp:attachment":[{"href":"https:\/\/booksterkids.com\/wp-json\/wp\/v2\/media?parent=1803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}